Mavenirs AI-Driven Fraud Defense Solutions Win FutureNet Asia Award for Customer Experience Innovation

• Mavenir takes top honours for voice and messaging security suite recognized for advancing trust and safety for mobile customers
• With over $500K in monthly savings, Mavenirs fraud suite proves its value for Tier 1 CSPs
  
  

RICHARDSON, Texas and SINGAPORE, Sept. 18, 2025 (GLOBE NEWSWIRE) -- Mavenir, the cloud-native network infrastructure provider, has garnered a major industry accolade for its customer-centric AI innovation in voice and messaging security at the FutureNet Asia Awards 2025. Mavenir took home the coveted Customer Experience award, which honors the most innovative AI application to enhance mobile users experience in the pan-Asian region. Mavenir was recognized by the award judges for its AI-powered Fraud and Security Suite incorporating the companys globally deployed SpamShield and CallShield technology.

Mavenirs highly integrated Fraud and Security Suite empowers communication service providers (CSPs) with proactive, AI-driven security to help defend against messaging and voice fraud in real-time. Harnessing Mavenirs SpamShield solution, Globe Telecom in the Philippines achieved a dramatic 67% reduction in blocked spam and scam SMS from 1.1billion in Q12023 down to 362.8million in Q12024 coupled with a 74% decline in bank-related spam and a 44% reduction in customer-reported scam messages year-over-year. Mavenirs SpamShield delivers comprehensive protection across SMS, MMS, and RCS using advanced AI/ML and message-fingerprinting algorithms to automatically detect and stop an array of sophisticated messaging fraud, including SIM-box abuse, grey-routing, phishing, and malware campaigns.

In a stand-out implementation for Australias TPG Telecom, CallShield paired with SpamShield succeeded in blocking almost 19million fraudulent voice calls in the first half of 2024 an average of 103,000 blocked scam calls per day, marking a 280% increase of blocked fraudulent activity over the same period in 2023 and preventing delivery of over 59.6million scam SMS.

Commenting on the award Jan Schaar, Mavenirs Regional Vice President for Asia Pacific said: We are delighted and proud that the customer-centric innovation, performance, and measurable real-world impact of our Fraud and Security Suite has been recognized by FutureNet Asias judges. Our AI-driven security solutions offer seamless protection, ensuring that every call and message strengthens trust between operator and customer. He added: Leveraging the latest AI technologies, Mavenir is providing a scalable, cloud-native security suite to protect network integrity, subscriber peace of mind and revenue across SMS and voice services delivering the robust and effective real-time capabilities operators need as fraudsters themselves evolve their tactics using AI.

With fraud and nuisance calls continuing to undermine trust in mobile communications, Mavenirs Fraud and Security Suite is redefining customer experience, safety and reliability for mobile users. Powered by advanced AI and machine learning, Mavenirs SpamShield message fraud defense solution proactively blocks up to 90% of spam and fraudulent messages, ensuring seamless and secure messaging. With CallShield, operators have new abilities to neutralize voice-based threats including IRSF, Wangiri scams, robocalls and Caller ID spoofing before they ever reach the customer. Through the application of three dedicated machine learning models and real-time behavioral analysis, CallShield achieves a near-zero false positive rate, delivering precision protection without compromising user experience.

For CSPs, Mavenirs integrated fraud prevention suite enhances customer loyalty, reduces complaint volumes and delivers significant cost efficiencies strikingly, a reported saving of over USD 500,000 per month in interconnect fees realized for a Tier 1 operator.

The FutureNet Asia awards celebrate outstanding automation and AI innovation across the Asia-Pacific telecom sector, celebrating exceptional achievements in solution areas including Artificial Intelligence for IT Operations (AIOps), orchestration, autonomous operations, and customer experience. The category prize winners were announced on September 16^th 2025 during the FutureNet Asia conference #FutureNetAsia held at Marina Bay Sands in Singapore.

About Mavenir
Mavenir is building the future of networks today with cloud-native, AI-enabled solutions which are green by design, empowering operators to realize the benefits of 5G and achieve intelligent, automated, programmable networks. As the pioneer of Open RAN and a proven industry disruptor, Mavenirs award-winning solutions are delivering automation and monetization across mobile networks globally, accelerating software network transformation for 300+ Communications Service Providers in over 120 countries, which serve more than 50% of the worlds subscribers. For more information, please visit www.mavenir.com.

Media Contacts

Mavenir PR Contacts:
Emmanuela Spiteri
PR@mavenir.com

A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/46a0ab36-f560-4482-ba6e-6b27eb9a30d2